Quick Summary
This summary is provided for convenience. The detailed provisions below apply and prevail if there is any inconsistency.

• Booking Fee. For the standard monthly payment plan, the Booking Fee is EUR 240; for the standard weekly payment plan, it is EUR 120, unless a different amount is clearly disclosed for a particular course before enrolment. The fee covers specified enrolment and setup services. Its treatment on cancellation depends on the applicable cancellation or withdrawal rules and on services actually provided. No Booking Fee applies to the full payment or split payment options.
• Statutory Withdrawal. Where the statutory consumer right of withdrawal applies, the period generally runs for 14 calendar days from the date the service contract is concluded, not from the first class.
• Commercial Adjustment Period. Separately from statutory rights, Educateme offers a 14-calendar-day adjustment period from the Student’s first class for reasonable schedule, group, tutor or level changes and, where applicable, cancellation under our commercial policy.
• Payment Commitment. Full, split, monthly and weekly payment arrangements are methods of paying for the agreed course. Unless expressly sold as a cancellable recurring subscription, stopping attendance does not by itself cancel amounts validly due for the fixed course.
• Tutor and Schedule Support. During the commercial Adjustment Period we will work with the Student on reasonable tutor, schedule, group or level adjustments. After that period, we will still try to accommodate reasonable requests where possible and subject to availability.
• Individual Lessons. Individual lessons may normally be rescheduled with at least 24 hours' notice. An individual lesson missed or cancelled with less notice may be treated as delivered and payable.
• Group Lessons. Group lessons cannot normally be rescheduled for one Student. A missed group lesson may remain payable, but a payable lesson is not automatically recorded as attended.
• Online Participation. Students should have a functioning microphone and camera, suitable speakers or headphones and a reasonably stable internet connection.
• Camera Use. Camera use is strongly encouraged during interactive parts of live lessons and may be reasonably requested for participation, identity or attendance verification. Students are not required to keep their camera on continuously during every part of every lesson, and reasonable alternative verification is available where appropriate.
• Attendance. Certificates and official confirmations are based on attendance Educateme can reasonably verify. Merely joining a meeting or leaving a device connected may not be sufficient.
• Recordings. Group-course recordings are available where recording access forms part of the purchased course. Recording and access are subject to the privacy and intellectual-property safeguards in these Terms and our Privacy Policy.
• Certificates. General attendance certificates are available upon request and reflect verified attendance. Requirements for nationality, training leave, reimbursement or other public benefits are determined by the competent authority.

Questions? Contact  info@educateme.lu before enrolling if anything is unclear.

1. Scope and Our Services
Educateme provides online language instruction and related educational services. Our services may include:

• Individual one-to-one lessons;
• Group courses;
• Intensive and other structured courses;
• Specialised programmes, including Luxembourgish-language programmes connected with nationality procedures where applicable;
• Examination preparation;
• Corporate language training;
• Customised or bespoke programmes tailored to particular learning needs;
• Placement or level assessment;
• Access to learning materials, learning platforms and, where included, lesson recordings.

Live lessons are delivered by teachers selected by Educateme on the basis of appropriate qualifications, experience or both.

Our language courses are generally structured with reference to the Common European Framework of Reference for Languages (CEFR) where appropriate.

Before or during enrolment, Educateme may recommend or offer a trial or placement lesson, including a lesson with a teacher or an existing group, to help assess the Student's level and learning needs. Any price or specific conditions for such a lesson will be communicated in advance.

The specific course description, offer, enrolment form, order confirmation or invoice may state additional details such as the language, level, format, planned number or duration of lessons, course dates, group size, price, payment schedule, included materials and recording access. Those course-specific details form part of the contract where they were clearly provided before the contract was concluded.

Where a corporate or professional Customer has entered into a separately negotiated written agreement with Educateme, that agreement prevails to the extent of any conflict with these Terms.

2. Enrolment and Acceptance of Terms
By enrolling in a course or making a payment, the Customer confirms that:

• The Customer has legal capacity to enter into the contract;
• If the Student is under 18, the contract is entered into by or with the valid authorisation of a parent or legal guardian;
• The Customer had an opportunity to read these Terms before entering into the contract;
• The Customer agrees to these Terms;
• The Customer has received or had access to the applicable Privacy Policy;
• The Customer has reviewed any material course-specific conditions provided before enrolment.

Acknowledging or receiving the Privacy Policy does not constitute consent to optional personal-data processing. Where consent is legally required for a particular optional use, it will be requested separately.

To enrol or organise the service, Educateme may request information including:

• Full name;
• Email address;
• Telephone number;
• Country or place of residence;
• Language to be studied;
• Current or estimated language level;
• Course selection;
• Scheduling preferences;
• Billing information;
• Where relevant, information needed for an attendance certificate or an officially recognised programme.

The Customer and Student are responsible for providing accurate information and for notifying Educateme of material changes that affect the course or the accuracy of a certificate.

3. Prices and Payment Plans
3.1 Course Price
The applicable course price is the price communicated before the contract is concluded and confirmed in the relevant offer, checkout, enrolment confirmation, invoice or other durable record.

For consumer Customers, prices are presented inclusive of applicable taxes where required by law.

3.2 Payment Options
Educateme may offer the following payment options:

• Full payment: the full course price is paid upfront;
• Split payment: the course price is divided into two or three instalments according to the agreed schedule;
• Monthly payment plan: the applicable Booking Fee is paid at enrolment and fixed monthly instalments continue according to the agreed schedule until the agreed course price has been paid;
• Weekly payment plan: the applicable Booking Fee is paid at enrolment and weekly instalments then continue according to the agreed schedule until the agreed course price has been paid.

These are payment methods for the purchased course. Unless a particular product is expressly identified before purchase as a recurring subscription that may be cancelled on a recurring basis, a monthly or weekly payment plan does not make a fixed-term or fixed-price course a cancel-any-time subscription.

By making the first payment, the Customer confirms enrolment for the agreed course and accepts the agreed payment schedule, subject to the statutory and contractual cancellation rights set out in these Terms.

Stopping attendance does not by itself cancel amounts validly due under the agreed payment schedule where Educateme continues to make the contracted course available. Mandatory consumer rights remain unaffected.

3.3 Scheduled and Automatic Payments
Where the Customer chooses a payment method that allows future instalments to be collected automatically, such as a stored payment card or SEPA Direct Debit, future payments will be processed only in accordance with the payment schedule and the payment mandate or authorisation validly provided through the relevant payment service.

The Customer must keep the selected payment method valid where future installments are due.

3.4 Failed or Overdue Payments
If a payment validly due is declined or overdue, Educateme may contact the Customer and request payment or an updated payment method.

If the amount remains unpaid after reasonable notice, Educateme may proportionately suspend access to live lessons, recordings or the learning platform until the payment issue is resolved, without prejudice to mandatory rights and remedies.

4. Booking Fee and Enrolment Services
For the standard payment plans currently offered by Educateme:

• The standard Booking Fee for a monthly payment plan is EUR 240;
• The standard Booking Fee for a weekly payment plan is EUR 120.

If a particular course uses a different Booking Fee, or no Booking Fee, that fact and the applicable amount will be disclosed before enrolment. Where a Booking Fee applies, it is charged at enrolment unless the course-specific payment information states otherwise.

The Booking Fee is separate from tuition fees and is not credited towards the tuition instalments unless the relevant course offer expressly states otherwise.

The Booking Fee covers enrolment and setup services that may include:

• Placement assessment;
• Tutor or group assignment;
• Schedule coordination;
• Course administration;
• Learning-management-system or account setup.

For Educateme's commercial cancellation and adjustment policy, a Booking Fee is normally non-refundable once the corresponding enrolment and setup services have actually been performed, unless Educateme expressly agrees otherwise.

This commercial rule does not override a statutory consumer right of withdrawal. If a consumer exercises a statutory right of withdrawal, any amount payable for services started during the withdrawal period is determined by the applicable law and Section 5 below. A fee is not made non-refundable for statutory purposes merely because it is called a "Booking Fee".

5. Statutory Consumer Right of Withdrawal

5.1 Fourteen-Day Withdrawal Period
Where a distance or off-premises service contract is concluded with a Customer acting as a consumer and the statutory right of withdrawal applies, the consumer generally has 14 calendar days from the date on which the contract is concluded to withdraw without giving a reason and without a contractual penalty.

This statutory right is separate from Educateme's commercial Adjustment Period in Section 6.

To exercise the statutory right, the consumer must inform Educateme of the decision to withdraw before the withdrawal period expires by an unambiguous statement. The consumer may:

• Email info@educateme.lu; or
• Use the model withdrawal form in the Appendix to these Terms. Use of the model form is optional.

5.2 Starting Services During the Withdrawal Period
A Student may wish to start a course before the 14-day statutory withdrawal period has expired.

Where required by applicable law, Educateme will ask the consumer to expressly request that performance begin during the withdrawal period.

If the consumer has expressly requested early performance and later withdraws after services have begun, the consumer may be required to pay the amount permitted by applicable law for the services actually provided before Educateme was informed of the withdrawal.

If applicable law provides for loss of the withdrawal right after a service has been fully performed, the right will be lost only when the legal conditions for that loss have been satisfied, including any required prior express request or consent and acknowledgement by the consumer.

5.3 Statutory Refund
Where a statutory refund is due, Educateme will reimburse the relevant amount without undue delay and no later than 14 calendar days after receiving the consumer's decision to withdraw , subject to applicable law.

The refund will normally be made using the same payment method used for the original transaction unless another method is expressly agreed and does not cause additional cost to the consumer.

Nothing in these Terms limits a statutory withdrawal right or another mandatory consumer remedy.

6. Educateme Commercial Adjustment and Cancellation Period

Separately from any statutory right, Educateme offers a commercial 14-calendar-day Adjustment Period beginning on the Student's first class.
During this period, the Student may request:

• A schedule or group change;
• A different tutor;
• A course-level adjustment;
• Another reasonable enrolment adjustment;
• Cancellation under this commercial policy and a refund of unused tuition fees, subject to this Section and Section 4.

Requests should be sent to info@educateme.lu.

Where a cancellation is accepted under this commercial policy:

• Tuition is calculated by reference to services already supplied and unused tuition;
• A Booking Fee may remain non-refundable where the related enrolment and setup services have already been performed, as explained in Section 4;
• Any other deduction must be consistent with the applicable course conditions and mandatory law;
• A commercial refund will normally be processed within 14 business days after Educateme confirms that the refund is due and determines the amount;
• The refund will normally be returned to the original payment method.

This 14-business-day processing target applies to Educateme's voluntary commercial refunds. It does not extend any shorter deadline that applies to a statutory refund.

After the commercial Adjustment Period has ended, the enrolment is treated as confirmed for Educateme's commercial policy. Educateme is not required to give a refund merely because a Student changes their mind, stops attending or nolonger wishes to continue, subject always to statutory withdrawal rights, mandatory consumer remedies and any course-specific right expressly agreed in writing.

7. How We Support Students

7.1 During the First 14 Days From the First Class
During the commercial Adjustment Period, Educateme will work with the Student on reasonable adjustments. In particular:

• If the teaching style is not a good match, we will seek to arrange another suitable tutor;
• If there is a schedule conflict, we will seek a suitable alternative group or time slot where available;
• If the level is not appropriate, we will review the placement and seek an appropriate adjustment;
• If the Student wishes to cancel, the commercial cancellation rules in Section 6 apply.

Adjustments are subject to the availability of suitable tutors, groups and time slots, but Educateme will make reasonable efforts to find an appropriate solution.

7.2 After the Adjustment Period

After the commercial Adjustment Period, Educateme will still try to accommodate reasonable requests where possible. For example:

• If a Student prefers another tutor, we will try to arrange a change subject to availability;
• If a Student needs to pause live attendance, recordings already made available for the Student's original group remain accessible for the access period applicable to that original course. Unless the course-specific information states a longer period, recording access is available for 12 months from the date of the relevant lesson.

A pause in live attendance does not guarantee free placement into a future group. Group capacity, level, schedule and teacher availability may be limited.

8. Live Attendance, Participation and Technical Requirements

8.1 Interactive Nature of Lessons
Educateme's online lessons are interactive and may include speaking practice, listening exercises, visual explanations, direct feedback, pair work, group activities, chat, screen sharing and attendance checks.

Students are expected to participate actively and follow reasonable instructions given by the teacher for the proper conduct of the lesson.

These requirements are intended to support effective teaching, reliable attendance records, privacy, course security and a productive group environment. They do not require Students to disclose more of their private surroundings or personal circumstances than is reasonably necessary.

8.2 Equipment and Internet Connection
Students should normally have access to:

• A computer, tablet or other compatible device;
• A functioning microphone;
• A functioning camera available for use when reasonably required;
• Speakers or headphones;
• A reasonably stable internet connection;
• A current version of the required videoconferencing software or a compatible web browser.

Students should test their equipment before a lesson and take reasonable steps to resolve ordinary audio, video or connection problems.

A Student who is aware that their microphone, camera or internet connection is not working properly should inform the teacher or Educateme before the lesson or as soon as reasonably possible after the problem arises.

Technical problems affecting the Student's own device, software, internet connection or physical environment do not automatically create a right to a refund or replacement lesson. This does not affect mandatory consumer rights or a reasonable accommodation agreed with Educateme.

8.3 Microphone and Learning Environment
Students must normally have access to a functioning microphone unless a different arrangement or reasonable accommodation has been agreed.

Students should participate from an environment reasonably suitable for learning and take reasonable steps to avoid disrupting the class.

Students are expected to:

• Keep the microphone muted when not speaking if background noise is present;
• Use headphones where reasonably necessary to avoid feedback or echo;
• Take reasonable steps to prevent background conversations, television, music or other excessive noise from disrupting the lesson;
• Respond within a reasonable time when addressed by the teacher;
• Avoid attending while driving or in another situation where active participation would be unsafe.

A teacher may mute a participant whose microphone is causing disruption. If serious or repeated noise prevents the lesson from continuing effectively, the teacher may ask the Student to resolve the issue, leave and rejoin the session, or temporarily leave the lesson.

9. Camera Use
Students are strongly encouraged and generally expected to use their camera during interactive parts of live online lessons whenever reasonably possible.

Visual communication can improve interaction, help the teacher respond to non-verbal feedback, support speaking and group activities and assist with reasonable attendance verification.

A teacher may reasonably ask a Student to activate their camera:

• At the beginning of a lesson;
• For a brief identity or attendance check;
• While the Student is speaking or presenting;
• During pair work or group work;
• While receiving individual feedback;
• Where the teacher cannot otherwise reasonably verify that the registered Student is present and participating.

Students are not required to keep their camera switched on continuously during every part of every lesson.

Any camera request must be reasonable and proportionate to the relevant educational, participation, security or attendance-verification purpose.

Students may use a blurred or appropriate virtual background and may position the camera to limit visibility of private surroundings. Educateme will not routinely require a Student to provide a panoramic or 360-degree view of a home or to display unrelated household members.

A Student who cannot use their camera because of a technical issue or a particular privacy, accessibility, disability, health or other legitimate circumstance should inform the teacher or Educateme privately before the lesson or as soon as the issue arises.

The Student will not normally be required to disclose a diagnosis, detailed medical information or other unnecessary private information.

The Student must, however, cooperate with a reasonable alternative method of confirming attendance and participation. Alternatives may include:

• Responding by microphone;
• Responding in the lesson chat;
• Completing an in-class exercise;
• Participating in a brief individual check with the teacher;
• Another reasonable method agreed with Educateme.

A Student will not be recorded as absent solely because the camera is switched off where presence and participation can reasonably be verified by another appropriate method.
Where a Student neither activates the camera following a reasonable request nor cooperates with an appropriate alternative check, Educateme may be unable to verify or certify that Student's attendance.

Educateme does not use facial-recognition technology or automated biometric identification for ordinary lesson attendance.

10. Verified Attendance
For the purposes of billing and attendance records, there is an important distinction between:

1. A lesson being scheduled, made available and considered delivered; and
2. A Student's actual attendance being verified.

A lesson may be payable under the contract even if the Student did not attend. A payable or delivered lesson is not automatically recorded as attended.
Merely joining an online meeting, appearing in the participant list or leaving a device connected is not necessarily sufficient to establish attendance where the teacher cannot reasonably confirm that the registered Student is present.
Educateme and its teachers may use reasonable and proportionate attendance-verification methods, including:

• A response by microphone;
• A response in the lesson chat;
• Participation in an exercise or discussion;
• A brief camera check;
• A brief individual check;
• Meeting joining and leaving times;
• Reasonable teacher observations relating to participation.

Camera use will not normally be the sole method of verifying ordinary attendance.

Where a Student does not respond to reasonable checks, appears to be absent for a material part of the lesson or cannot reasonably be confirmed as the registered Student, attendance may be recorded as partially verified, unverified or absent for the relevant period.

Only attendance that Educateme can reasonably substantiate may be included in an attendance certificate, training-related confirmation, reimbursement document or other official attendance record.

Students who believe an attendance record is incorrect should contact Educateme without undue delay, preferably within 14 calendar days after the relevant lesson. A later request will still be considered where reasonably possible and where the relevant information remains available.

10.1 Officially Regulated or Approved Programmes

Where an officially approved or regulated programme requires a particular attendance procedure, attendance list, signature, declaration or other verification method, that mandatory procedure applies in addition to Educateme's ordinary online attendance checks.

A camera check, meeting log or technical connection record will not be treated as a substitute for an authority-required attendance procedure where the competent authority requires something different.

11. Personal and Non-Transferable Access

Access to lessons, meeting links, learning-platform accounts and course materials is personal and non-transferable unless the relevant product expressly permits multiple participants.

Students must not:

• Share private meeting links, passwords or learning-platform credentials with an unauthorised person;
• Allow an unregistered person to participate in a lesson;
• Allow another person to attend on behalf of the registered Student;
• Intentionally permit an unregistered person to watch or listen to the lesson as an additional learner;
• Conceal the participation of an additional unregistered learner.

The incidental presence of a household member will not normally constitute a breach where that person is not participating and the Student has taken reasonable steps to protect the privacy of the class.

Educateme may conduct reasonable and proportionate checks to confirm that the person attending is the registered Student. Ordinary checks will not normally require a Student to show identity documents on camera or provide a panoramic view of the room.

An unidentified or unauthorised participant may be refused access to or removed from a lesson.

12. Rescheduling and Missed LessonsAs a student, you agree to:

12.1 Individual Lessons
An individual lesson may normally be rescheduled if the Student gives at least 24 hours' notice before the scheduled starting time.

An individual lesson cancelled or missed with less than 24 hours' notice may be treated as delivered and payable.

For clarity, treating the lesson as delivered for billing purposes does not mean that the Student is recorded as having attended it.

Educateme may make exceptions where appropriate but is not required to do so unless applicable law or a specific course condition requires otherwise.

12.2 Group Lessons
Group lessons follow a group schedule and cannot normally be rescheduled for one Student.
If a Student misses a group lesson:

• The lesson remains part of the purchased course and may remain payable;
• The missed lesson does not automatically create a right to an individual replacement lesson or refund;
• A recording is available where recording access forms part of the relevant group course and a recording was successfully created.
• A missed group lesson is not recorded as attended merely because it remains payable.

13. Lesson Recordings and Course Access

Group courses for which recording access is included are structured to provide live instruction together with access to recorded class material for flexibility and review. Live attendance and active participation nevertheless remain important for learning and for attendance certification.
Students will be informed when a lesson is being recorded through the videoconferencing platform, the teacher or another clear notice.

Where reasonably and technically possible, Educateme will configure ordinary recordings to focus on:

• The teacher;
• Teaching materials;
• Shared screens;

rather than a gallery view of Students.

Students' camera feeds will not be intentionally included in ordinary lesson recordings unless their inclusion has a defined purpose, an appropriate legal basis and suitable safeguards.

Depending on the lesson activity and technical operation of the platform, a recording may incidentally include:

• A Student's display name;
• Voice;
• Question or answer;
• Chat contribution;
• Brief video image.

Educateme will take reasonable steps to minimise unnecessary inclusion of Student data.
Where technically possible, a Student who has a particular concern about appearing in a recording may switch off the camera during the recorded part or use another reasonable privacy-preserving arrangement. Attendance may then be verified by another appropriate method.

Recordings are intended for the relevant educational purpose and will:

• Be made available only through access-controlled systems or another controlled method;
• Be restricted to authorised Educateme personnel, the relevant teacher and Students entitled to access the relevant course or group;
• Not be made publicly available merely because they were created for a course;
• Not be used for advertising, testimonials, public social-media content or another unrelated promotional purpose without a separate lawful basis and any permission required by law.

A Student who pauses or stops live attendance retains access to recordings and course materials from the originally assigned group for the access period applicable to that original course, provided the Student is otherwise entitled to that access under the contract.

If the full course fee has been paid, stopping live attendance does not by itself remove access to already included recordings and materials for the original course access period, unless access is lawfully suspended or terminated for another reason under these Terms.

Recordings are dependent on technical systems. If an isolated recording cannot be created or becomes unavailable because of a technical failure, Educateme will, where reasonably possible, provide available teaching materials or another reasonable alternative. An isolated recording failure does not automatically create a right to a refund where the live lesson was provided, without prejudice to mandatory consumer rights and the overall contractual service.

Students must not, without the required prior permission:

• Make their own audio or video recordings of a lesson;
• Take or distribute screenshots or photographs of identifiable participants;
• Livestream a lesson;
• Reproduce, publish or distribute an Educateme recording;
• Share a recording with a person who is not entitled to access it;
• Resell or commercially exploit recordings or extracts from them.

Further information about recording purposes, legal bases, recipients and retention is provided in the Privacy Policy.

14. Certificates and Attendance Confirmations

14.1 General Courses
Certificates of attendance for general courses are available upon request.
A certificate will reflect attendance that Educateme can reasonably verify. Where appropriate, it may state the actual number of verified lessons or hours attended.

14.2 Official or Administrative Uses
Where a certificate or attendance confirmation is intended for:

• A Luxembourg nationality procedure;
• An Article 28 Luxembourgish-language course;
• Individual training leave;
• Employer reimbursement;
• State reimbursement;
• Another official or administrative purpose,

Educateme will report only information it can reasonably substantiate and will follow any applicable requirements imposed by the relevant authority or the programme approval.

A lesson being paid for, scheduled, provided to the group or available as a recording does not establish that the Student attended it.

Educateme will not knowingly certify attendance or hours that it cannot reasonably substantiate.

15. Luxembourgish Nationality-Related Courses and Reimbursement

Educateme may offer Luxembourgish-language courses intended to support nationality-related procedures, including an introductory course designed for the route described in Article 28 of the amended Law of 8 March 2017 on Luxembourg nationality, where the relevant Educateme programme holds the required current ministerial approval.

Where a specific course is offered as an approved Article 28 programme, the applicable course information or certificate documentation will identify the approved programme in the form required by the competent authority.

Under the rules applicable at the Effective Date of these Terms, the relevant Article 28 route for eligible adults legally resident in Luxembourg for at least 20 years requires participation in at least 24 hours of an approved introductory Luxembourgish-language course in oral expression and oral comprehension.

Where the applicable public-aid rules and the Student's individual eligibility conditions are met, registration fees for a qualifying course may be eligible for State reimbursement after completion of the course, under approval SFA/AGRF/39, Article 28. The applicable eligibility criteria, documentation, amount, procedure and decision are determined exclusively by the competent public authorities and may change.

The Student is responsible for submitting the reimbursement or nationality application unless Educateme has expressly agreed in writing to provide a separate administrative service.

Educateme may provide the certificate, receipt or other documents it is authorised and able to provide, but Educateme does not control and does not guarantee:

• Acceptance of a nationality application;
• Acceptance or validation of a certificate by an authority;
• Reimbursement eligibility;
• A particular reimbursement amount;
• The timing of a public-authority decision;
• Continuation of a particular public-aid scheme.

Outcomes obtained by previous Students are not a guarantee of the outcome in another case.

16. Course Adjustments by Educateme

Educateme may make reasonable academic or operational adjustments where necessary to maintain the course, including:

• Changing an instructor;
• Adjusting a class schedule;
• Moving a class to another suitable online platform;
• Updating course content or learning materials to improve learning outcomes or reflect current requirements.

Where reasonably possible, Educateme will provide advance notice of a significant change.
Educateme will not rely on this Section to materially reduce the core service purchased by a consumer without providing an appropriate alternative or another remedy required by applicable law.

Where a material change made by Educateme substantially prevents a Student from receiving the contracted service and no reasonable alternative is available, applicable contractual and statutory remedies remain unaffected.

17. Force Majeure and Events Beyond Reasonable Control

Neither party is responsible for delay or failure to perform an obligation where performance is prevented or materially disrupted by circumstances genuinely beyond that party's reasonable control.
Such circumstances may include, depending on the facts:

• Natural disasters;
• Serious public-health emergencies or comparable restrictions;
• Government actions or restrictions;
• War, terrorism or civil disorder;
• Major infrastructure, electricity, internet or telecommunications failures;
• Comparable exceptional events beyond reasonable control.

Educateme will take reasonable steps to minimise disruption and, where practicable, may reschedule a lesson, provide another teacher, use an alternative platform or offer another reasonable method of delivery.
This Section does not exclude a refund, termination right or other remedy that must remain available under mandatory law where the contracted service ultimately cannot be provided.

18. Student Responsibilities and Conduct

Students agree to:

• Provide accurate and current personal and course information;
• Treat teachers, staff and other Students respectfully;
• Follow reasonable participation and classroom instructions;
• Comply with the equipment, microphone, camera, attendance, privacy and conduct rules in these Terms;
• Give the required notice when cancelling or rescheduling an eligible individual lesson;
• Protect login credentials and private meeting links;
• Use course materials only as permitted by these Terms;
• Inform Educateme promptly of circumstances that materially affect the provision of the course.

Students must not engage in threatening, discriminatory, abusive, harassing, fraudulent or persistently disruptive behaviour.

Where a problem occurs, Educateme or the teacher will normally use proportionate measures such as:

1. A reminder or request to correct the issue;
2. A warning;
3. Muting the participant or restricting a disruptive function;
4. Temporary removal from the lesson;
5. Suspension or termination in serious or repeated cases.

Immediate action may be taken where reasonably necessary to protect participants, privacy, safety, course security or the proper functioning of the lesson, including in cases of threats, serious harassment, unauthorised recording, deliberate access sharing or intentional disruption.

19. Intellectual Property

All course materials provided by Educateme, including lesson content, presentations, exercises, worksheets, recordings, videos and digital resources, are owned by or licensed to Educateme or the relevant rights holder and may be protected by copyright and other intellectual-property laws.
Students receive a limited, personal, non-transferable right to use the materials for their own learning in connection with the purchased course.
Unless Educateme or the relevant rights holder expressly authorises otherwise, Students must not:

• Redistribute course materials;
• Publish them publicly;
• Resell them;
• Sublicense them;
• Upload them to a public platform;
• Use them for commercial teaching or another commercial purpose.

Nothing in these Terms transfers ownership of intellectual-property rights to the Customer or Student.

20. Privacy and Data Protection

Educateme processes personal data in accordance with applicable data-protection law, including the General Data Protection Regulation (GDPR).

Our Privacy Policy explains, among other things:

• The categories of personal data we process;
• The purposes and legal bases for processing;
• Online lesson, camera and attendance data;
• Lesson recordings;
• Recipients and service providers;
• International transfers;
• Retention;
• Cookies and similar technologies;
• Data-subject rights.

Students must also respect the privacy of teachers and other Students. A Student's access to a lesson or recording does not authorise the Student to make or distribute an independent recording, screenshot or other copy of identifiable participants.

21. Suspension and Termination

21.1 If the Student Stops Attending
A Student may stop attending live lessons at any time. However, stopping attendance does not by itself cancel the underlying course contract or payment obligations.

Subject to statutory rights, the commercial Adjustment Period and any specific written agreement:

• Full payment: no commercial refund is due merely because the Student stops attending after the commercial Adjustment Period;
• Split payment: validly scheduled instalments remain due;
• Monthly payment plan: validly scheduled monthly instalments continue until the agreed course price is paid;
• Weekly payment plan: validly scheduled weekly instalments continue until the agreed course price is paid.

This Section applies only to amounts validly due for the contracted course and does not limit a consumer remedy arising from Educateme's failure to provide the contracted service.

21.2 Suspension or Termination by Educateme
Educateme may take proportionate action, including suspension or termination, where a Customer or Student:

• Materially or repeatedly breaches these Terms;
• Fails to pay an amount validly due after reasonable notice;
• Shares access with an unauthorised person;
• Makes or distributes an unauthorised recording;
• Engages in fraud, harassment, threats or serious disruption;
• Creates a material privacy, security or safety risk.

Except where immediate action is reasonably necessary, Educateme will normally inform the Customer or Student of the issue and provide a reasonable opportunity to correct it.
If Educateme terminates a course without fault by the Customer or Student and does not provide a reasonable alternative, Educateme will provide any refund or other remedy required for the unprovided part of the service.

Where access is terminated because of a material breach by the Customer or Student, Educateme may retain or claim amounts only to the extent permitted by the contract and applicable law. Nothing in this Section creates an unlawful penalty.

22. Limitation of Liability
Educateme strives to provide reliable, high-quality educational services, but online education depends partly on third-party technology and individual participation.

Nothing in these Terms excludes or limits liability where an exclusion or limitation is prohibited by applicable law, including mandatory consumer or data-protection law.

Subject to the preceding paragraph and to the extent permitted by law:

• Educateme does not guarantee uninterrupted or error-free access to third-party technology;
• Technical problems may occasionally affect live sessions or recordings;
• Educateme is not responsible for interruptions caused by the Student's own equipment, internet connection, software or environment;
• Educateme does not guarantee a particular examination result, CEFR level, learning outcome, employment result, immigration or nationality decision, reimbursement or other outcome controlled by the Student or a third party;
• Educateme is not liable for losses that were not reasonably foreseeable as a consequence of the relevant breach.

For a Customer acting solely in a professional or business capacity, and only to the extent permitted by law, Educateme's aggregate contractual liability arising from the affected course or service will not exceed the fees paid or payable for that affected course or service. This business-customer limitation does not apply to liability that cannot lawfully be limited.

Раздел только исключает ответственность. LMS и записи подпадают под режим digital content и services. Нет упоминания прав на соответствие и средств защиты в этом режиме. Правка:добавить абзац о сохранении мандаторных прав по договорам о предоставлении цифрового контента и цифровых услуг.

23. Complaints and Out-of-Court Dispute Resolution
If a Customer has a complaint, please contact info@educateme.lu. We encourage Customers to contact us first so that we have an opportunity to investigate and resolve the issue directly.
If a consumer complaint cannot be resolved directly, Educateme will provide the consumer, where required by applicable law, with information on the competent qualified alternative-dispute-resolution entity and will indicate whether Educateme is required or agrees to participate in the relevant procedure.

Where applicable, an eligible dispute may be submitted to the National Service of the Mediator of Consumption (Service national du Médiateur de la consommation) in Luxembourg, a neutral and independent out-of-court dispute-resolution body.

National Service of the Mediator of Consumption 6, rue du Palais de Justice L-1841 Luxembourg Email: info@mediateurconsommation.lu Website: https://www.mediateurconsommation.lu/en
Nothing in this Section prevents a consumer from bringing a claim before a competent court.

24. Governing Law and Jurisdiction
These Terms are governed by Luxembourg law.

Where the Customer is a consumer habitually resident in another country, this choice of law does not deprive the consumer of protection provided by mandatory provisions of the law that would apply in the absence of this choice.

Jurisdiction is determined in accordance with applicable Luxembourg and European Union law. Nothing in these Terms restricts a consumer's right to bring proceedings before a court having jurisdiction under mandatory consumer-protection rules.

25. Changes to These Terms
Updated Terms will normally apply to contracts concluded after the effective date of the updated version.
Educateme may make non-material changes relevant to active contracts where reasonably necessary to:

• Clarify wording;
• Correct an error;
• Comply with a change in law or regulatory guidance;
• Improve security or privacy;
• Reflect an operational change that does not materially reduce the Customer's contractual rights.

Students will be informed of changes that materially affect an active course where required.

A material adverse change to an active fixed-term consumer contract will not be imposed solely by posting new Terms or stating that continued use constitutes acceptance. Where a material change requires the Customer's agreement or another remedy under applicable law, Educateme will use the appropriate mechanism.

26. Severability, No Waiver and Entire Contract
If a provision of these Terms is found invalid or unenforceable, the remaining provisions continue to apply to the extent permitted by law.

A failure by Educateme to enforce a provision on one occasion does not automatically waive the right to enforce it later.

These Terms, together with the applicable course-specific information and any additional written conditions validly agreed between the parties, form the contractual terms for the relevant service.

27. Previous Versions
Educateme may retain and make available archived versions of these Terms for record-keeping and evidentiary purposes.

The Terms effective immediately before this version were effective from 16 January 2026. Archived terms no longer govern new contracts after they have been superseded, but may remain relevant to a contract concluded while that earlier version was in force.