sarl-s Privacy Policy

1. Introduction sarl-s ("we", "our" or "us") is committed to protecting the privacy of all visitors to our website. This Privacy Policy outlines our data processing practices and your options regarding the ways in which your personal data is used.

2. Data Controller

The data controller responsible in respect of the information collected on this website is sarl-s.

3. Information We Collect

We collect and process the following data about you:

  • Your first and last name
  • Your email address
  • Your mobile phone number
  • Your residence address
  • The language you speak
  • The language you would like to learn and its level
  • Credit card details

4. Legal Basis for Processing

We process your personal data based on your explicit consent, for the purposes of fulfilling our contractual obligations to you, and where required by law, such as for tax purposes.

5. Purpose of Processing

We use your personal data to communicate with you, personalise our services to you, inform you about our products and services, comply with legal obligations, and process payments. This information enables us to provide a comprehensive language learning experience tailored to your needs.

6. Sharing Your Information

We may share your first and last name with our subcontracted teachers for the purpose of providing you with our language learning services.

7. Data Collection, Use, and Sharing

In addition to the data we collect directly from you, we also use various digital tools including Kommo CRM, WhatsApp, Stripe billing software, QuickBooks accounting software, TalentLMS Learning Management System, and Google Workspace, which includes services like Gmail and Google Drive. These tools are used to manage our company's documents, emails, and other business operations, and to provide our services effectively. These tools collect and process data in accordance with their own privacy policies.

8. Third-Party Service Providers

We may employ third-party companies and individuals to facilitate our services, provide services on our behalf, perform service-related activities, or assist us in analysing how our services are used. These third parties may have access to your personal data, and include:

  • Subcontracted teachers
  • CRM and customer service platforms (Kommo CRM, WhatsApp)
  • Billing software (Stripe)
  • Accounting software (QuickBooks)
  • Learning Management System (TalentLMS)
  • Office productivity tools (Google Workspace)

These third-party service providers are required to protect your personal data and use it only for providing the services we've asked them to perform.

9. Your Rights

Under the General Data Protection Regulation, you have a number of important rights free of charge. These include rights to access, correct, erase, restrict, transfer, and object to the processing of your personal data. To exercise these rights, please contact us using the information provided in the Contact Information section.

10. Automated Decision-Making

We currently do not use personal data for automated decision-making or profiling.

11. Data Protection Measures

We have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect to prevent unauthorized access or disclosure.

12. Cookies and Other Tracking Technologies

We use cookies and similar tracking technologies on our website. These help us understand how you use our site and improve your experience. For more information about the cookies we use, what they do, and how you can control them, please refer to our Cookie Policy.

13. Children's Privacy

Our website and services are not intended for children. We do not knowingly collect personal data from children.

14. Changes to the Privacy Policy

We may occasionally update this Privacy Policy. We encourage you to periodically review this policy to stay

informed about how we are protecting your information.

15. Contact Information

If you have any questions about this Privacy Policy, please contact our Data Protection Officer:

Data Protection Officer: Ilia Ostretsov

This Privacy Policy was last updated on 31.05.2023.

16. Legal Information

This Privacy Policy is governed by Luxembourgish laws and regulations, including the General Data Protection Regulation (GDPR).